prepaid.ai vs Reception by ElevenLabs
Reception is ElevenLabs’ AI receptionist, sold as monthly plans of phone minutes with an overage rate. It is built to answer after your own staff: your team picks up first, and the AI steps in when nobody does or after hours. prepaid.ai answers every call itself, on prepaid plans of minutes that run for a set number of days, with local numbers in 10 countries.
Last checked · their details from Reception by ElevenLabs’s own public pages, prices as listed there
What each one offers.
Ours is read from our live plans in the United States. Theirs is what their own pages said; the small number beside a fact points to the page it came from.
| Feature | prepaid.ai | Reception by ElevenLabs |
|---|---|---|
| How you pay | Prepaid plans of 30 days with minutes included, metered per second. Top up when you need more. | Monthly plans of phone minutes, then a per-minute overage rate. “Billed monthly.”1 |
| Starting price | US$29 for 100 minutes every 30 days (Lite, United States). | $29/month for 75 minutes (Basic).1 |
| Free trial | 7 days free, no card. Build your AI and talk to it in the browser first. | A free trial, no credit card required.1 |
| Contract | None. A plan runs 30 days; recharge when you want to. | Not stated on their public pages |
| Who answers | An AI phone line. We don’t offer live human receptionists. | Your staff first: “If no one picks up, or it’s after hours, Reception by ElevenAgents steps in.”1 |
| Books appointments | Yes, during the call, into a time it has checked is free. | Yes, auto booking on every plan; it can book, reschedule or cancel.12 |
| Calendars named | Its own calendar, plus Google Calendar by sign-in and any iCal link for busy times. | Google Calendar and Calendly among those named, plus a built-in calendar.12 |
| Tells callers it’s an AI | Yes, at the start of every call, in the words each country asks for. | Not stated on their public pages |
| Numbers and countries | A local number in the United States, New Zealand, Australia, the United Kingdom, Canada, Ireland, Spain, France, Germany and Netherlands, or forward the number you have. | US businesses get a dedicated number at setup; businesses outside the US “need additional setup”.1 |
| Integrations and API | An MCP server, an API and webhooks. | Zapier, webhooks, HubSpot and MCP servers named.12 |
Honest about where each one wins.
- You want your own staff to answer first, with the AI as the backstop.
- Callers speak many languages. Their pages list Spanish and dozens more.
- You run several locations. Their top plan lists multi-location support and up to 10 calls at once.
- You want to pay ahead: a 30-day plan with minutes included, and no contract.
- You want callers told it’s an AI at the start of every call.
- You want it to book into Google Calendar while the caller is on the line.
- You want a local number in the United States, New Zealand, Australia, the United Kingdom, Canada, Ireland, Spain, France, Germany and Netherlands.
- You want to hear your own AI before you pay, with 7 days free and no card.
Reception by ElevenLabs’s details were read on their own pages on . Prices and plans change, so check their page before you decide. Anything their pages did not state is left blank above rather than guessed.
- 1Reception by ElevenAgentselevenlabs.io/reception
- 2Reception documentationelevenlabs.io/docs/reception-ai/overview